General Data Storage FAQ

Welcome to the TCL Frequently Asked Questions about our Data Storage Service. Here you will find answers to the common questions asked about our Data Storage service.


1. Where do I find information on how to use/download/install ownCloud? - Top

Go here to the Data Storage web portal, and You should start with the ownCloud Client Documentation. You can download the client's software here

There are a lot of tutorials and how-to's written for installing and managing ownCloud client, to be found all over the internet. Google or another search engine can find them easily.

2. I have a problem, what do I do? - Top

If the ownCloud client Documentation does not help and Google can't solve your problem either, you can ask for help in our community support forum.

3. How Secure is my transfer? - Top

The client supports HTTPS and offers server-side encryption. client software automatically generates a 2048-bit strong private/public key-pair for each user. Private keys are encrypted with the user’s login password.

4. Are files encrypted during sync? - Top

Yes, we use TLS for sending and receiving files over the network so they are encrypted during transmission.

5. What is the SSL address of the Server? - Top

6. How is Storage priced? - Top

$6 (TOP) per GB per Month : More Info

7. What are the system requirements to use the Data Storage? - Top

TCL Data Storage website does not require software downloads or installation - the platform is accessible from any Web browser (FireFox 3.x or later, Internet Explorer 8.x or later, Safari 5 or later or Chrome 4.x or later).

However, if you want to automate your storage, you can use the client's software for that purpose. Client Software (Owncloud) is supported on Windows, Linux and Mac and it can be downloaded here.

8. Can I upgrade my account if I need to? - Top

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading.

9. How long does it take to set up a new account? - Top

New accounts are guaranteed to be set up within 24 hours from the time we receive your order.

10. Can I use my account for commercial purposes? - Top

Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium.

11. What is TCL's DNS information? - Top

The following is TCL's DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server IP:

Secondary Name Server IP:

12. Do you offer Internet access? - Top

No, you will need local Internet access in order to access your website and retrieve e-mail from your account.

13. How is billing handled? - Top

Depending on the plan, you have your choice of quarterly, annually, 2-year, or 3-year billing.

14. Terms, Conditions and Acceptable Use Policy - Top

Click Here.